Email hey@bloosoftware.com. It reaches the person who builds these apps, not a queue or a ticket system.
Three things turn a slow exchange into a quick one: which app and which version, which version of macOS you are on, and what you did just before it went wrong. A screenshot helps more than a description.
Lost your licence key, or setting up a new Mac? Re-download here using the email address you bought with.
Wondering what changed in the latest version? The changelog lists every release.
Bought something that turned out not to be for you? Read the refund policy, then email and say so.
Both go to the same address. A bug report detailed enough to reproduce the problem is the most useful thing anyone sends me, and feature requests do end up in releases — several already have.
